FAQ - Arvenora
How long does delivery take?
Below is the average delivery time for all our packages:
If your order is placed before 9:00 PM Greenwich Mean Time, it will be processed the same day:
- Processing time: 1-2 business days (Mon-Fri)
- Delivery time: 2-6 business days (Mon-Fri)
At Arvenora, we are committed to sustainability and the environment. Rather than shipping small, individual orders daily, we collect orders and ship them in bulk once a minimum threshold is met. This approach reduces our environmental impact, and we appreciate your understanding as we work together for a healthier planet.
What are your return policies?
Would you like to return an order? Perhaps because the product does not meet your expectations, or for another reason. Whatever the reason, you have the right to return your order within 30 days after receipt without having to justify your decision. You are responsible for the return shipping costs from your home to our return address.
To start a return, contact us at info@arvenora.com. We will process your refund within 14 days of receiving your returned item, provided it’s in good condition.
Can I cancel my order?
We reserve the right to accept or decline any order at our discretion, even after order confirmation or payment authorization.
What if I receive the wrong product?
If you receive incorrect, missing, or defective items, please contact us within 7 days of receipt. Provide your order number, photos of the items, and any relevant details. We’ll work to resolve your issue promptly.
Is my online order secure?
Yes. When placing an online order with us, your details are entered on an SSL-encrypted website and transmitted securely to our payment processor for authorization. We do not store your credit card information on our servers.
How much are the shipping costs?
We currently offer free standard shipping.
Where is my package?
Once your package is handed over to our shipping partner, you’ll receive a tracking notification. If your order is shipped in multiple parcels, you’ll receive a tracking number for each shipment.
Why isn’t my tracking number working?
It may take 1-2 business days for the carrier to update the tracking information. We appreciate your patience and understanding.
Can I exchange an item?
Of course! Contact us at info@arvenora.com, and we’ll assist you with the exchange process. Please note that you are responsible for the return shipping costs.
What if I entered the wrong shipping address?
If you’ve entered an incorrect shipping address, contact us immediately atinfo@arvenora.com. We’ll do our best to update your order before it ships.
Contact Us If you have any further questions about shipping, returns, or anything else, feel free to reach out via our Contact page or email us at info@arvenora.com. For further inquiries, feel free to get in touch with us anytime.
Website name: Arvenora
Company name: Arvenora
Address: 5 West Victoria Dock Road, Dundee, Scotland, DD1 3JT, United Kingdom
E-Mail: info@arvenora.com
Contact Form: https://arvenora.com/pages/contact
Phone: +31616070247
Company number: 16344410
Customer service: Monday to Friday between 9:00 am to 5:00 pm.